Booking Policy 

Booking made within 3 days before departure

– Full payment must be made (Credit card surcharge applies)

Booking made >3 days before departure

– Deposit 2000 THB must be made to book for day trips or 5000 THB for courses (Credit card surcharge applies)

– Full payment must be completed at least 1 day before departure  (Credit card surcharge applies)

Cash can be deposited with no surcharge at Vacation Village Hotel for all cases.

Cancellation Policy

1. Weather Conditions:
This experience depends on favorable weather. While diving is usually possible during rain, it will be
canceled if a storm hits. Red flags will be posted along the beach, and we can confirm this on the diving
date. If the experience is canceled due to poor weather, you will be offered a different date or a full
refund.
2. Non-Refundable and Last-Minute Cancellations:
• Changes or cancellations made less than 3 full days before the experience start time will not be
accepted.
• Cancellations made on the day of the dive are strictly non-refundable.
3. No-Show Policy:
If you fail to show up on the day of the dive, the booking is considered a no-show and is non-refundable.
4. Flexibility for Emergencies:
In case of emergencies, cancellations or changes will be handled on a case-by-case basis, as decided by
the dive center.
5. Minimum Participant Requirement:
This experience requires a minimum number of participants. If the minimum is not met, you will be
offered a different date or a full refund.
6. Non-Refundable Clause
– Dive Policy – Number of Dives
Our dive program includes at least two dives per day. Should a guest choose to skip a dive or participate
in only one dive, we kindly ask for your understanding that no refund or partial reimbursement will be
offered. This is due to the fact that all arrangements are confirmed in advance, and operational costs are
incurred regardless of individual participation.
-Pickup- drop off transportation Policy
Please be informed that pickup drop off transportation services from the hotel to the pier is provided by
the company as a complimentary service, using our company vehicles. These are shared transfers with
other guests and not private car services. Should guests choose to travel to and from the pier by their
own means, they are welcome to do so at their own convenience. However, in such cases, no discounts
or refunds shall be granted, as the transportation service is offered free of charge.
7. Other policies
– Dive Group Policy
All package prices are quoted on a per-person basis. As such, please note that you may be diving as part
of a group with other guests. However, we strictly adhere to safety standard guidelines. Should you
prefer to have a private dive lead, this can be arranged upon request and will incur an additional charge.
– Photography and Videography Services
Please be informed that our primary service is to provide safe and professional diving experiences.
Underwater photography and videography are not included in our standard packages and have never
been offered as a complimentary service, due to the high costs associated with professional underwater
camera equipment. Should you wish to have underwater photos or videos taken during your dive, please
contact our sales staff in advance to arrange this service. Additional charges will apply.
– Dive Equipment Policy
The equipment included in our standard dive packages consists of a basic set only, which includes a BCD,
regulator, wetsuit, fins, and mask. Should you wish to use any additional or specialized equipment
beyond this basic set, please consult our sales staff in advance. Additional charges may apply. Please also
note that bringing your own equipment does not entitle you to any discount on the package price.
– National Park Fees
For dive trips conducted within Thailand’s national parks, entrance fees are not included in the dive
package and are the sole responsibility of the guest. These fees must be paid directly to the national park
officials upon entry. Please ensure you bring sufficient cash to cover the applicable fees, as the amount
may vary depending on the specific location. For more information regarding the current rates, kindly
consult our sales staff in advance
Additional Notes:
Cut-off times and policies are based on the experience’s local time.